Virtual Scheduler

I am a customer service professional with 5 years of experience providing support through email, live chat, and phone, handling both inbound and outbound communications. I have a strong track record of resolving customer concerns efficiently while delivering a positive and professional customer experience. In addition to my customer service background, I have experience working as a Virtual Scheduler in the home care industry, where I coordinated caregiver schedules, managed last-minute call-offs, filled open shifts, confirmed appointments, and ensured continuity of care for clients. I regularly communicated with caregivers, clients, and internal teams to address scheduling conflicts, prioritize urgent requests, and maintain accurate records. I have worked with scheduling platforms such as AlayaCare, WellSky, and FieldRoutes, allowing me to adapt quickly to different systems and workflows. I also have 3 years of e-commerce experience, assisting customers with order inquiries, product information, shipping updates, returns, refunds, and issue resolution. I am proficient in using CRM systems, maintaining detailed documentation, updating customer records, and navigating platforms like Shopify and Meta Business Suite.

I have solid experience in calendar management and scheduling, supporting U.S.-based service businesses by coordinating appointments, managing daily schedules, and handling real-time changes. I’ve scheduled technicians, optimized routes, and ensured clear communication between clients and field teams to maintain efficient operations. I’m proficient in using scheduling and CRM tools such as AlayaCare, WellSky, FieldRoutes, and AxisCare to manage bookings, update records, and prevent scheduling conflicts. I also handle inbound and outbound calls, email, and chat support to confirm appointments, reschedule when needed, and address client concerns promptly. I focus on accuracy, organization, and time management to ensure schedules run smoothly and operations stay on track.