My desire for self-improvement and proficiency in my chosen career are my motiva

Overview

Looking for full-time work (8 hours/day)

at $2.27/hour ($400.00/month)

College Graduate

Last Active

March 7th, 2013 (4301 days ago)

Member Since

March 7th, 2013

Profile Description

Technical Support Representative Lexmark Research and Development Corp.
September 2011 - April 2012
Responsibilities include:
* Assisted customer with over the phone installation of their Lexmark Inkjet Printers.
* Assisted remotely for wireless connection of Lexmark Inkjet Printers.
* Configured router setup for better results in using Lexmark Inkjet Printers.
* Duplicated rare issues customers encounter in setting up or using Lexmark Inkjet Printers.
* Processed ink replacement for Lexmark Inkjet Printers ink cartridges known issues.
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Customer Service/Technical Support Rep Stream Global Services
May 2007 - September 2011
Responsibilities include:
Position: Xbox Technical Support Tier 2 (Dec 2010 - Sept 2011)
* Checked validity of tickets created by Tier 1.
* Escalated ticket to the correct Tier 3 Specialists.
* Called Xbox gamers of the resolution of the ticket escalated.
* Processed return label for customers under warranty's console sent for repair.
* Coordinated with courier of the status of the delivery back of the consoles sent out for repair.
Position: Vonage Technical Support Representative (Jan 2009 - Nov 2010)
* Assisted customers with over the phone installation.
* Troubleshot no dial tone, poor audio and one way audio issues.
* Helped set up basic networking for Vonage customers with multiple Vonage devices.
* Configured router set up to make it compatible with Vonage devices.
* Configured home alarm set up to make it compatible with Vonage devices.
Position: Sprint Customer Service Specialist (Jan 2008 - Dec 2008)
* Educated both non-subscribers and Sprint subscribers with products and services Sprint offers
* Processed over the phone payment.
* Educated Sprint users on the charges on their billing statement.
* Assisted activation of newly bought cellphone units for Sprint customers.
* Have done basic troubleshooting for Sprint phones.
Position: Vonage Customer Serive Rep
(May 2007 - Dec 2007)
* Educated customers with Vonage plans and features.
* Assisted Vonage customers with billing concerns.
* Processed over the phone payment for Vonage customers.
* Checked portability of Vonage customers' telephone numbers.
* Offered upsell for customers who are legible to upgrades.
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