I've worked with several BPO companies as an Operations Supervisor.
I provide coaching to my team which composed of 15 - 18 consultants.
I do daily, weekly and monthly reports with my team's statistics.
I also do monitoring and provide positive feedback or coaching opportunities for each call monitored.
I am a people person and it's been 5 years that I worked hand in hand with the management and as well as my team i'm working with.
I am knowledgeable with MS outlook and excel as we sent regular emails and as well as reports on a daily basis.
I've been a consultant myself as I also took managerial calls.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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