I've worked with several BPO companies as an Operations Supervisor.
I provide coaching to my team which composed of 15 - 18 consultants.
I do daily, weekly and monthly reports with my team's statistics.
I also do monitoring and provide positive feedback or coaching opportunities for each call monitored.
I am a people person and it's been 5 years that I worked hand in hand with the management and as well as my team i'm working with.
I am knowledgeable with MS outlook and excel as we sent regular emails and as well as reports on a daily basis.
I've been a consultant myself as I also took managerial calls.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.