Virtual Assistant | Project Operations & Client Support | ADP | 8+ Years Experie

Overview

Looking for part-time work (4 hours/day)

at $5.81/hour ($560.00/month)

College Level - BS Hotel and Restaurant Management

Last Active

May 17th, 2026 (19 days ago)

Member Since

March 1st, 2013

Profile Description

I started my BPO career with Alorica as a Customer Service Representative, where I handled incoming calls for a US-based healthcare account, delivering excellent service to both members and providers. After almost a year, I was promoted to Quality Assurance Representative, I monitored calls to ensure compliance with company standards and provided coaching and training to keep our customer service representatives updated and aligned with best practices. I held this position for more than three years.
Next, I joined Convergys, one of the top BPO companies at the time, as a Customer Service Representative. For more than three years, I handled incoming calls for a US-based telecommunications account, assisting customers with their mobile phone bills and ensuring they stayed on top of their accounts. 
I joined ADP as an Implementation Specialist in the Major Accounts Services unit. For more than four years, I collaborated with sales teams and clients to implement ADP products like Management Reports and ADP DataCloud items. My role involved information gathering, system configuration, testing, and transitioning accounts to the service team. In 2019, I moved into a project-based role as a Pay Statement Support Specialist, which I held for over four years. This role was highly client-focused—I conducted consultations to review pay statement requirements, explained discrepancies, and ensured compliance with state regulations. I also configured pay statement settings in the backend system, ensuring accurate adjustments.
Most recently, I worked as a Virtual Assistant or Database Optimization Specialist with Real Estate Nexus, it is a Lead Generation & Lead Conversion company. I conducted monthly client audits, compiled findings, and communicated the results through detailed email reports. I also managed monthly social media posts for clients. I helped with new client account buildouts, organized their database, ensuring their systems were set up for success.