Marketing Service Representative, YenChen
Support Corporation, Online Book Marketing
• Deals foreign clients via phone and email
• Markets or sells marketing services like creating author’s personal website, to all
published
or self-published authors
• Searches potential clients through phone and internet
• Explains the marketing services to the clients simply, efficiently, and in a more
comprehendable manner
• Makes sure that all clients receives satisfying service
• Undergoes monthly evaluation from our supervisor
Teletech Holdings, Inc.
A.S. Fortuna Mandaue City, Cebu
Technical Support Representative
• Deals foreign customers through phone and email politely
• Assists clients with their problem in internet connections, emails etc.
• Troubleshoots basic computer problems
• Escalates or transfers phone calls to different department
• Makes sure that all clients receives high amount of customer service they can get from the
company
• Documents all conversations and all services rendered to the customer
• Reports to the office on time from 11pm-8am, 5 days a week
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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