I first worked as a part-time telemarketer for a well-known bank. We call new and existing bank accountholders to offer them new credit cards or account upgrades. This was in early 2001. My first full time job was as a telemarketer for a BPO company. I worked with accounts from Verizon, Pitney Bowes, where I sold online yellow page advertisements and postage meters. I joined Convergys Corp and became a tenured customer service representative, working to help customers from Sprint and Directv, from billing to simple technical concerns. I currently work for an internationally known bank, where I hold 2 years experience as a collections associate, 1 year as a debt recoveries administrative assocate and I am now under the card services, billing disputes unit, where we handle transaction disputes from customers to the merchants.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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