I want something that I can work on or deal with from home or from my spare time

Overview

Looking for part-time work (4 hours/day)

at $2.50/hour ($220.00/month)

College

Last Active

October 29th, 2013 (4062 days ago)

Member Since

February 1st, 2013

Profile Description

I'm a full time Level 2 Technical Support for a VoIP Service. Physically located here in the Philippines but the business runs in United States. Currently as pat of my responsibilities a Level 2, I am assigned to support higher level of troubleshooting, follow up on customer's emails and tickets, and support other agents with their difficulties or struggles with their customers when comes to troubleshooting or decision making.
In line with my position, I was nominated and had been a part of a project where as we aim to develop our Knowledge Base Articles that are published online fro self-service reference for customers and even for our support agents. We were to create troubleshooting articles or FAQ's that basically addresses customer's concerns, issues or possible questions towards their service.
In addition, I had been working in the Support business industry for almost 8 years now and had experience quite a few programs and campaigns. I was once part of a financial account that supports credit card inquiries and concerns. Once supported an account that deals with cable - internet - phone services. All are but based and runs within the United States.
First year of my career, I was with soft selling. Selling cigars and casual living items; still over the phone and email way of communication.