I'm looking for a Job that could mold my skills more on to technical or customer

Overview

Looking for full-time work (8 hours/day)

at $1.48/hour ($260.00/month)

Bachelors Degree in Management Accounting

Last Active

February 9th, 2013 (4406 days ago)

Member Since

January 27th, 2013

Profile Description

? Quality Implementation/Audits - doing daily audits *QA work,
? Good in Coaching (Balancing QA/CSAT performance) - for daily audited transactions
? Process Analysis - checking and maintaining Quality scores and CSAT scores for all agents and the whole team.
? Technical Knowledge - can troubleshoot technical issues when it comes to Windows XP, Vista and 7. Can read mini dump and kernel dump files and great knowledge when it comes to Anti-Virus software as I am currently working with AVG Anti-Virus.
? Communications - Good English Communication Skills!
? Staff Development - This is a connection with daily audits and coaching which to discuss area of opportunities to develop better call handling (troubleshooting and upselling for products) and discuss area of strength to maintain positivity that could help build customer satisfaction.
? Professional Attitude - Analyzed all quality system problems and ensured 100% compliance. Evaluated all corrective actions and verified working in process. Performed internal audits for various functions. Participated in calibration sessions and performed audit on resources. Monitored specifications and updated standards as required. And provided support to various improvement teams on a regular basis.