Operations Manager, Real Estate VA, Project Manager, Admin

As a Project Manager and Team Manager, I determine job scope, set up and create project templates and lay out projects in management tools, and delegate tasks to the team. I oversee team member activities, schedule shifts to ensure business hours coverage, review project timelines and adjust them as needed, and manage team priorities to meet deadlines. I conduct weekly team meetings, record and report KPIs per project and team member, and send weekly progress reports to clients. I also monitor and coordinate team schedules, create knowledge base documentation, design instructional materials, and update steps and SOPs in Google Docs, Notion or Trainual.

I excel in office administration and as an executive assistant, working closely with the CEO to meet all business needs. I am highly organized with a keen attention to detail. My expertise includes using Google Apps (Sheets, Docs, Suite, Google Site) and Microsoft applications, calendar management, meeting preparation, schedule management, CRM management, coordinating appointments, record keeping, clerical work, calls, and email management. I maintain and update databases and CRM systems, organize and manage documents and files, process orders, coordinate teams, and keep the CRM updated. I also handle ordering office supplies, shopping for gifts via Amazon, managing company accounts for tools and apps, Google Workspace setup, and providing exceptional customer support and client liaison services.

As an experienced Operations and Project Manager, I have successfully led teams by determining job scopes, creating task templates, tasks automations, laying out project plans within tools like ClickUp, Asana, Trello, Teamwork, Basecamp and AirTable, and delegating tasks effectively. I oversee team activities, ensuring alignment with project objectives, while maintaining thorough shift and business hour coverage through meticulous scheduling. I review project timelines, adjust deadlines as necessary, and prioritize tasks to ensure all deliverables are met efficiently. My approach leverages the Agile and waterfalls methodology, fostering adaptability and continuous improvement throughout the project lifecycle. I conduct weekly team meetings to review progress and address roadblocks, and I meticulously record and report KPIs for both individual team members and overall projects. Acting as a liaison between clients and the team, I ensure smooth communication, manage expectations, and provide weekly progress reports to keep stakeholders informed. My expertise includes creating, monitoring, and coordinating team schedules, as well as hiring, onboarding, and training new team members. I provide orientation and coaching sessions, fostering a supportive environment for growth and development. Additionally, I excel in creating, managing, and updating Standard Operating Procedures (SOPs) workflow and process documentation. I utilize tools like Trainual, Google Docs, Nuclino and Notion to maintain a comprehensive knowledge base with clear, step-by-step instructions. I focus on building processes and guidelines that drive efficiency while maintaining a fun and healthy work culture. My goal is to establish best practices that empower teams to succeed while contributing to an enjoyable and productive workplace.

I've handled various CRMs, including Wise Agent,Follow Up Boss, Zoho, Zendesk, Market Leader, Top ProducerLionDesk, Skyslope FORMS, BOOKS and DIGISIGN. I also manage and set up databases, setting up tags for marketing campaigns, creating and developing action plans and overseeing real estate transactions. My skills include inputting listings to MLS, producing CMAs, managing listings on platforms like Trulia, Zillow, and Realtor.com, preparing contracts, obtaining tax information, and providing comprehensive administrative support. Additionally, I handle calendar management, design marketing materials, schedule open houses, and create virtual tours. I look forward to bringing these skills to assist in your business.

I leverage various applications, tools, and technologies to enhance your business's efficiency. By utilizing the latest management tools such as Trello, Asana, Basecamp, Teamwork, ClickUp, and AirTable, along with Google Apps, MS Office, and various CRMs, I ensure seamless project management and communication. My expertise extends to digital marketing, including on-page and off-page SEO, backlink outreach, order processing, local citations, LinkedIn marketing, social media marketing, content creation and management, content repurposing, and quality checking. I excel in social media ad strategy, setup, and reporting, GMB reputation and profile optimization, analytics and ads reporting, sales, ClickFunnels setup and management, research, and lead generation. Additionally, I specialize in email marketing and automation, WordPress, Wix, and Weebly site creation, content updates and management, as well as designing graphics using Canva and Adobe Photoshop.