Customer Service Specialist,Virtual Assistant

Doing client support for B2B accounts in the US and Australia, through phone, email, and chat. I’ve handled multiple accounts and familiar in some tools. Have been work for Broadband , Cable , Wireless telcos, and Homephone services. Doing troubleshooting of this services and tech appointment and installation. Used CRM, Amdocs, Salesforce and other software. Experience in customer facing with empathetic and genuine approach on providing assistance with valued customers.

Every customer service support that i have done includes upselling or Sales. Always tries transitioning issues to sales with benefits. This is to provide better assistance to the customer and add revenue to business.

A resourceful and detail-oriented professional with over 6 years of experience as Customer Service Specialist, doing client support for B2B accounts in the US and Australia, through phone, email, and chat. I’ve handled telco, Cable, Internet, Wireless, Insurance, Product and Food ordering and delivery, and familiar in software tools. I do support for billing, payment , product inquiry, basic troubleshooting with retention. With this experience improves my English communication, good observation and decision making, Positive, empathetic, and professional attitude toward customers at all times, and eager to apply my proven experience and skills to be a reliable and effective assistant.