In my call center experienced for almost 2 years, we do inbound and outbound calls.
We received calls from the customer and we assist them according to their needs. If I can provide more information and clarifications I would greatly appreciate for an interview.
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Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
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It's intended to help employers know who they're talking to is real, and not a fake identity.