Writing Skills
-Produced variety of business materials, including: letters, reports, proposals and forms.
-Proof read and edited all referenced written materials.
-Prepare training designs.
-Prepare Training Events requests.
-Update and maintain training files (participants profile, training, evaluation, evaluation, attendance, TER)
-Analyze and prioritize recommend training needs
-Prepared monthly training activities.
Communication Skills
-Established and improved client communications; maintained ongoing relationships.
Addressed customer inquiries; interpreted and delivered information; proposed suggestions; provided guidance; identified, investigated and negotiated conflicts.
Conducted surveys and analyzed results.
Coordinated, planned and contributed at conferences and special events.
Conducted training and facilitation to different organizations.
Served as representative and liaison.
Customer Services Skills
Business Administrative and Management Skills
Hired, trained, coached, supervised and evaluated staff members.
Reviewed and analyzed applications and documents; evaluated and audited available training materials and resources.
Achieved computer proficiency; demonstrated knowledge of Microsoft Word, Excel, PowerPoint, Publisher, and all Internet functions.
Encodes administrative reports and communications.
Prepared materials for meetings, conferences, trainings, workshops.
Booked tickets for scheduled trips.
Answer telephone, faxes.
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Davonna Willis
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