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Team Leader in AAVGO

I have hands-on experience managing both short-term and long-term rental properties, with a strong focus on operations, guest satisfaction, and maximizing occupancy. For short-term rentals (such as Airbnb and Booking.com), I have managed property listings, including creating and optimizing listings, updating calendars, adjusting pricing, and ensuring high visibility. I handled guest communication from inquiry to post-checkout, resolving concerns promptly to maintain positive reviews. I also coordinated cleaning schedules, maintenance requests, and restocking supplies, ensuring each unit was guest-ready at all times. Additionally, I assisted with guest requests such as arranging deliveries and handling special accommodations to enhance their stay. For long-term rentals, I supported tenant management tasks such as screening inquiries, preparing lease agreements, coordinating move-ins and move-outs, and handling maintenance concerns. I also helped track rent payments and ensured timely follow-ups when needed. My role required strong organization and communication skills to maintain smooth operations and positive tenant relationships. Overall, I am detail-oriented, proactive, and committed to delivering excellent service while ensuring efficient property management operations.