I started my career in the BPO industry as Customer Service Representative/Sales Agent for 8 years before moving to work from home environment. Since 2013, I have worked as an Inside Sales Agent, mainly for real estate agents. During my career as an ISA, I have also done SME and training support to my co-ISAs, English tutoring to Chinese students, and administrative support to an e-commerce business owner whose platform was Amazon, Shopify, and Etsy. All these experiences led me to my current position as Director of Member Services (going 4 years) for an online community that caters to realtors worldwide. My function covers project management, team management, social media, and online event management. I spearhead many projects, mainly for community engagement and sponsor partnerships.
Experience: 1 - 2 years
Creating a safe and welcoming environment for users to connect, collaborate, and share ideas. I uphold community guidelines, address conflicts, and foster positive interactions with all members.
Experience: 5 - 10 years
Oversee the smooth functioning of office operations, ensure compliance with policies and procedures, and support the needs of staff and stakeholders.
Experience: 2 - 5 years
Defining project goals, determining project scope, allocating resources, setting timelines, and coordinating the efforts of team members to ensure successful project completion.
Experience: 6 months - 1 year
Strategic planning, implementation, and monitoring of an organization's social media presence across various platforms.
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