Kent

Customer Service Representative with Technical Support

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Overview

Looking for full-time work (8 hours/day)

at $4.20/hour ($800.00/month)

Bachelor's degree

Last Active

June 22nd, 2026 (today)

Member Since

May 16th, 2020

Profile Description

Customer Service Professional with 6+ years of experience delivering exceptional support across travel, fundraising, and tech industries. Proven expertise in resolving complex customer issues, managing multi-channel communications (email, chat, phone), and building lasting client relationships. Skilled in CRM systems, active listening, and problem-solving with a strong focus on empathy and adaptability. Currently supporting customers as a Customer Service Representative II at TDCX Philippines, where I troubleshoot technical issues and manage account resolutions efficiently. Bachelor's degree in Criminology from West Visayas State University.

Top Skills

Customer Support » Technical Support

Experience: 2 - 5 years

"Provided technical support to Netflix subscribers, troubleshooting streaming issues, account problems, and device compatibility concerns. Resolved issues including playback errors, subscription management, password resets, and app installation across multiple platforms. Communicated clearly with customers to diagnose problems and guide them through solutions, maintaining high satisfaction ratings.

Customer Support » Customer Service

Experience: 2 - 5 years

Customer Support Specialist Delivered high-quality service across entertainment and travel industries. Resolving billing, account, and technical issues for Netflix subscribers, and managing flight bookings, itinerary changes, and passenger inquiries for United Airlines. Skilled in empathetic communication, problem resolution, and navigating complex systems to ensure customer satisfaction across diverse service channels.

Other Skills

Basic Information

Age: 30

Gender: Male

Website: Sign Up with Pro Account to View

Address: Cabatuan, Iloilo

Tests Taken: IQ
Score: 106: DISC
Dominance: 14%
Influence: 28%
Steadiness: 35%
Compliance: 23%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”