Maricar

Customer Experience & Operations Specialist | Customer Support | Team Leadership

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Overview

Looking for part-time work (4 hours/day)

at $4.98/hour ($480.00/month)

Bachelors degree

Last Active

June 30th, 2026 (10 days ago)

Member Since

May 15th, 2020

Profile Description

Customer Experience and Operations Professional with 8+ years of experience in customer support, team leadership, sales operations, and Voice of Customer (VoC) programs across the hospitality and financial services industries. Proven track record of leading high-performing teams, improving customer experiences, and driving operational efficiency through data-driven insights and process improvements.

Experienced in email, chat, and customer support, stakeholder management, training and onboarding, process documentation, and cross-functional collaboration. Adept at analyzing customer feedback, resolving complex issues, and implementing solutions that enhance customer satisfaction and business performance.

I bring strong communication skills, a customer-first mindset, and the ability to work independently in remote environments. I am seeking opportunities in Customer Support, Customer Success, Operations, Virtual Assistance, Project Coordination, and Customer Experience roles where I can help businesses deliver exceptional customer experiences and streamline operations.

Top Skills

Customer Support » Customer Service

Experience: 5 - 10 years

8+ years supporting customers across hospitality and financial services.

Office and Administration » Operation Management

Experience: 2 - 5 years

Improved processes, scaled initiatives, and maintained operational excellence.

Office and Administration » Team Leadership

Experience: 5 - 10 years

Led multiple teams, coached employees, and managed performance.

Other Skills

Basic Information

Age
31
Gender
Female
Website
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Address
Baguio City, Benguet
Tests Taken
IQ
Score:  125
DISC
Dominance: 23%
Influence: 7%
Steadiness: 40%
Compliance: 22%
English
C1(Advanced)
Government ID
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