Ronald

Operations Manager & Project Lead

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Overview

Looking for full-time work (8 hours/day)

at $9.45/hour ($1,818.18/month)

Associates degree

Last Active

May 11th, 2026 (35 days ago)

Member Since

January 3rd, 2013

Profile Description

Hello! I am a proactive and detail-oriented Operations Manager with a passion for transforming chaotic workflows into smooth, efficient, and profitable systems.

For the past several years, I have served as the central operational hub for CoachLeads, a SaaS platform for coaches and consultants. I began by managing individual website migration projects, but my role quickly evolved. I saw the challenges the business was facing—stagnant revenue, inefficient processes, and a lack of clear direction—and I took the initiative to build the operational foundation needed for a full company turnaround.

My core expertise is translating a leader's vision into an actionable, day-to-day reality for the team. I don't just manage projects; I build the "production line" that allows the business to deliver high-quality results consistently and at scale.

My Key Achievements at CoachLeads Include:

Built the Entire Operations System from Scratch: I designed and implemented a complete suite of project management assets, including a master project tracker, client instructions briefs, content audit spreadsheets, and multi-phase QA checklists. This established a single source of truth and eliminated confusion.

Led a Strategic Turnaround Initiative: I developed and implemented a "Two-Track Strategy" to balance the needs of existing client work with the urgent priority of building new "Growth Engine" assets (new website, videos, etc.) to drive revenue.

Systemized Team Management: I instituted a daily asynchronous check-in process to align our remote team across multiple timezones (Philippines, India, etc.) and led data-driven weekly meetings that focused on performance and removing blockers.

Developed a QA Framework: I created a multi-stage "Tool QA Sprint" SOP and detailed Feature Test Lists for every tool on our platform, dramatically increasing product quality and reducing client-facing bugs.

I am not just looking for a list of tasks to complete. I am looking for a partnership with a visionary business owner where I can serve as their trusted operational leader, freeing them up to focus on growth while I ensure the business runs seamlessly.

Top Skills

Experience: 1 - 2 years

I manage multiple, concurrent website migration and custom development projects from start to finish. My responsibilities include leading client discovery calls, creating detailed project briefs, defining project scope, and managing all team tasks and deadlines to ensure on-time delivery.

Experience: 1 - 2 years

I have a proven track record of identifying operational bottlenecks and implementing new systems to improve efficiency. I redesigned our entire Quality Assurance workflow into a sequential sprint, which has already reduced rework. I also introduced a migration strategy to get client sites live faster by prioritizing essential pages first. I lead weekly post-mortem reviews to consistently refine our SOPs based on real-world data.

Experience: 1 - 2 years

As the Project Lead, I am responsible for the performance and morale of the entire operational team. I translate high-level business goals into actionable project plans, set clear priorities, and manage the team's workload using a capacity planning system I developed. I lead by providing clear direction, removing roadblocks, and fostering a culture of ownership and continuous improvement.

Other Skills

Experience: 5 - 10 years

I have a deep, functional understanding of the WordPress ecosystem, including managing multisite installations and working with a wide range of advanced plugins like Elementor, Amelia (Appointments), MailPoet, and WP Ultimo. While I am not a developer, I can confidently manage the platform and guide a technical team.

Experience: 1 - 2 years

I co-developed the company's core "Two-Track Strategy" to balance ongoing client work with critical projects. I am responsible for creating systems like the Weekly Performance Dashboard and Team Capacity Dashboard to provide leadership with the data needed for strategic decision-making and realistic pipeline planning.

Experience: 1 - 2 years

I build and maintain the central systems that our remote, international team relies on for seamless collaboration. I established our asynchronous daily check-in process on Slack and lead data-driven weekly meetings to ensure everyone is aligned on priorities and blockers. My role is to be the central hub, ensuring that developers, designers, and support specialists can work together efficiently, even across different timezones.

Basic Information

Age
39
Gender
Male
Website
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Address
General Santos City, South Cotabato
Tests Taken
IQ
Score:  137
Government ID
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