I had been with the contact center industry for eight years. I started as an age

Overview

Looking for full-time work (8 hours/day)

at $2.83/hour ($545.45/month)

College Graduate

Last Active

February 5th, 2013 (4887 days ago)

Member Since

December 30th, 2012

Profile Description

Feb 2010 - Aug 2011
1. Five9
Position Title (Level) : Implementation Manager (Non-Executive)
Specialization : IT/Computer - Software
Role
: Project Management
Industry
: Call Center / IT-Enabled Services / BPO
Work Description :
Project and Client Management. Provides Training to administrators,managers, supervisors and agents worldwide on the Five9 VCC software application by the use of Webex remote access. Knowledgeable with Salesforce.com and Netsuite.
Jan 2009 - Jan 2010
2. CONCENTRIX
Position Title (Level) : Team Captain- Special Projects (Supervisor / 5 Years & Up Experienced Employee)
Specialization : Sales - Engineering/Technical/IT
Role
: Supervisor/Team Lead
Industry
:
Work Description :
Special Projects Sales. Reporting directly to the Senior Operations Manager, I was In charge of Linksys devices and Supportrix sales offerings.
Designs sales strategies and coordinate with all Team Leaders for daily sales performance.
In
charge of Sales Boot Camp.
A two week intensive sales training camp for least productive agents.
Aug 2005 - Dec 2008
3. Western Wats
Position Title (Level) : Supervisor - Project Manager (Supervisor / 5 Years & Up Experienced Employee)
Specialization :
Role
: Others
Industry
: Call Center / IT-Enabled Services / BPO
Work Description :
Project Manager for Market Research/
Implement and reviews call center policies and procedures.
Develops and monitors quotas for service volume and timeliness. Design daily shift plans for outbound projects. Managed sample and closed projects on specific time line.
Interact with clients on project productivity Monitor productivity rate per team and supervisors.
Conducts regular training to newly promoted Supervisors and Project Managers.
Handled a team of 5 supervisors, 5 QA's and 60 agents.
1991 - Apr 2004
4. Pfizer
Position Title (Level) : Medical Representative - Hospital Team Specialist (Non-Executive)
Specialization : Sales - Retail/General
Role
: Others
Industry
: Healthcare / Medical
Work Description :
Worked closely with Medical Doctors and Specialists and detailed the features and benefits of my assigned products and translate it into prescriptions and retail/wholesale sales.
Products Carried:
Unasyn IM/IV
Diflucan
Trovan
Viagra
Cefobis
Celebrex