John
Virtual Assistant |Customer Care Representative
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.26/hour ($825.60/month)
Bachelors degree
Last Active
April 13th, 2026 (52 days ago)
Member Since
December 19th, 2012
Profile Description
My name is
In my current role as a Customer Service Representative at CoverWallet by Diversify, I support account management and advisor teams, assist with policy endorsements, and ensure seamless processing of client documentation. My ability to manage complex tasks, such as handling EFT transactions and providing coverage advice, demonstrates my capacity to work efficiently in high-pressure environments while maintaining accuracy and compliance.
Previously, at OptumRX under Teletech, I provided Tier 2 support for pharmacy-related concerns, including prescription processing and insurance inquiries. I also have a strong technical foundation gained from my experience as a Technical Support Analyst and Tier 2 Specialist, where I resolved advanced connectivity and software issues for leading global brands.
What sets me apart is my dedication to delivering personalized solutions and building trust with clients. I am confident that my experience, combined with my passion for customer satisfaction, will make me an asset to your team.
I would welcome the opportunity to discuss how my skills and experience can contribute to the success of your company.
Top Skills
Customer Support » Technical Support
Experience: 10+ years
I have a solid background in technical service, where I've developed strong skills in troubleshooting, problem-solving, and providing technical support. I've successfully diagnosed and resolved technical issues for customers, offering clear and concise instructions through phone, email, and live chat. My goal is always to understand the technical problems customers face, provide effective solutions, and ensure they are satisfied with the service. I also enjoy training and supporting new team members, helping to build a knowledgeable and efficient technical support team.
Customer Support » Customer Service
Experience: 10+ years
I have a lot of experience in customer service, where I've developed strong skills in communication, problem-solving, and empathy. I've handled customer inquiries, resolved issues quickly, and provided support through phone, email, and live chat. My goal is always to ensure customer satisfaction by listening carefully to their concerns, offering the right solutions, and maintaining a friendly, professional attitude. I also have experience in training and mentoring new team members, helping to create a positive, customer-focused culture.
Other Skills
Basic Information
- Age
- 40
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Imus, Cavite
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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