I would like to get a job where I can performadministrative work using MS Excel,

Overview

Looking for full-time work (8 hours/day)

at $1.70/hour ($300.00/month)

College Graduate- BS Commerce major in Banking and Finance

Last Active

December 14th, 2012 (4462 days ago)

Member Since

December 14th, 2012

Profile Description

>6 YEARS of experience in a BPO CALL CENTER INDUSTRY.- JP Morgan Chase Bank- Credit Card Solution
>I have worked as an OUTBOUND AVP (Assistant Vice President / Supervisor for Operations). As an AVP, I run operations with a tight monitor on targets and profits uncompromising quality control and compliance. A coach and trainer of agents in meeting optimum standards. I've done payroll for my team which is consisting of 18 heads. Ccollate the data and send it to the payroll team. I've also had the opportunity as a Transition Manager- while having my own team. Basically handling newbies/ new agents from the training. Walking them through the process, systems, taking calls, handling customer's objection, providing solution by giving the best financial advise for the Card Member to take care of their bills and get back up to date to prevent any future late fees, over limit fees, finance charges and making sure that they would be reported as negative to the Credit Bureau. Monitoring them thru live calls and recorded calls using NICE application and identifying their strengths and opportunities on a particular call. Making them sure to listen on their own calls and identify the same. Doing mock calls and constant role plays until an agent would understand the importance of following directives. Setting the right expectations and making sure to monitor them/ follow up until they mastered the process. And setting targets on daily, weekly and monthly basis. Making sure that each individual would hit and exceed the target given to them.