Data Cleaning & Excel Specialist | Accurate, Fast, Process-Driven (6+ yrs)

I have over 5 years of experience providing multi-channel support (email, chat, and tickets) for global clients. I specialize in resolving 30–50+ complex technical inquiries daily while maintaining 95%+ SLA compliance in HIPAA-regulated and enterprise B2B environments. My expertise includes managing high-priority escalations, performing root cause analysis, and contributing to knowledge base improvements to reduce repeat incidents. I am highly proficient in using CRM tools like ServiceNow and Zendesk to deliver efficient and empathetic customer service.

I provide high-level technical support across global enterprise and healthcare platforms. I am experienced in resolving 30-50+ complex tickets daily, including access authentication and application errors, while ensuring 95%+ SLA compliance. I possess a strong technical foundation in networking (TCP/IP, DNS, VPN) and am adept at working within secure, HIPAA-regulated environments. Beyond basic troubleshooting, I specialize in identifying technical trends and documenting solutions to improve team efficiency and knowledge reuse.

I have over 5 years of experience using Microsoft Excel for data-driven decision-making and reporting. I am proficient in data cleaning, VLOOKUP, Pivot Tables, and complex IF logic to automate workflows and track performance. My experience includes building automated payroll systems with government deduction formulas , creating sales performance dashboards with visual charts , and conducting incident trend analysis to support process improvements. I specialize in transforming raw data into structured reports that provide clear, actionable insights.

I leverage 5+ years of Service Desk experience to perform root cause analysis and identify recurring incident patterns. I specialize in Excel-based reporting, using Pivot Tables and VLOOKUP to track KPI performance and drive process improvements. I have successfully built automated dashboards for sales trends and payroll systems to streamline business operations.

Currently serving as a Service Desk Analyst in a strictly HIPAA-regulated environment. I am responsible for resolving high-volume healthcare system incidents while ensuring all actions—including access provisioning, authentication, and application troubleshooting—adhere to rigorous data privacy and security standards. I maintain consistent SLA compliance while handling sensitive protected health information (PHI) and collaborate with cross-functional teams to investigate data inconsistencies without compromising patient confidentiality.

I specialize in streamlining business operations through Excel automation (payroll systems, sales dashboards, and reporting), meticulous data entry, and comprehensive documentation. I am an expert in managing complex ticketing systems like ServiceNow, handling high-priority escalations, and maintaining 95%+ SLA compliance. I am a proactive problem-solver who leverages AI tools to increase efficiency and deliver data-driven insights to help businesses grow.