Customer Service Representative / VA

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Associates degree

Last Active

July 10th, 2026 (2 days ago)

Member Since

May 5th, 2020

Profile Description

I would describe myself as a cheerful and positive person who brings good energy to the team. I believe a positive attitude goes a long way in building strong working relationships and maintaining a healthy work environment. I'm approachable, enjoy helping others, and try to stay solution-focused rather than dwelling on stress. Even in challenging situations, I aim to stay calm and encourage others to do the same.
I've been in the BPO industry and a virtual assistant for almost 10 years as a customer service representative, technical support, email/chat support, data entry, appointment setter and sales.
I am well organized, confident and tech savvy. I can make transactions and can communicate with clients and provide support in a timely manner. I have great customer service skills that support customers by providing helpful information, answering questions, and responding to complaints. I provide technical assistance and answers to user?s questions, assisting users by troubleshooting problems with mobile phones, websites and other technical issues. Sales suits me well. It's a field that aligns well with my skills, interests, and disposition. I generate sales through inbound and outbound calls and promote client products and services to prospects.
I also assist the customer?s with after-sales queries and raise it with the concerned department without any delays.
I am well versed in Microsoft Office, Excel, Calendars, Google Suite, and I'm also knowledgeable in search engine optimization, social media moderation and I use Zendesk, Hubspot, SAP Portal,Gorgias, VMware, Avaya, Zendesk, Freshcaller, Liveagent, Genesys and other CRM tools to use in communicating to customers. I'm a quick learner and I'm adaptable to work in any environment I consider myself as a focused person. I am skilled at multitasking, able to use troubleshooting, technical, email support, communication and typing skills all at the same time.