Account Manager & Virtual Assistant | Customer Support & Data Entry| Shopify •

Handled high-volume email and chat support for e-commerce and service-based businesses. Managed customer inquiries, refunds, order issues, and general support using tools like Gorgias, Freshchat, and CRM systems. Maintained fast response times and consistent customer satisfaction.

Generated and qualified leads using LinkedIn, Sales Navigator, Snov.io, and Apollo. Built targeted prospect lists, conducted outreach, and supported appointment setting for sales pipelines. Experienced in both manual research and tool-based prospecting.

Managed client accounts, pipelines, and CRM systems including HubSpot and GoHighLevel. Handled task tracking, follow-ups, client communication, and workflow coordination. Supported account organization and ensured smooth client operations across teams.

Managed scheduling, appointments, and coordination across teams and clients using Google Calendar and scheduling tools like Calendly. Ensured smooth booking flow and avoided scheduling conflicts.

Provided administrative and executive support including calendar management, scheduling, inbox handling, and coordination of daily operations. Assisted leadership teams in organizing tasks and maintaining workflow efficiency.

Assisted in managing social media engagement, replying to messages, and scheduling posts. Supported brand visibility and audience interaction across platforms.

Handled administrative tasks including data entry, file organization, and document management. Ensured accuracy and consistency in records and reporting.