Pursuing a career by providing my acquired learning and experience to an organiz

Overview

Looking for part-time work (4 hours/day)

at $2.27/hour ($200.00/month)

College graduate

Last Active

November 20th, 2012 (4488 days ago)

Member Since

November 20th, 2012

Profile Description

• Technical Support:
- Providing email and chat support for different Dell systems in the Americas region
- Provided phone support on LAN and wireless network connection setup (WLAN, WWAN, and Bluetooth) and troubleshooting for Windows XP, Vista and Windows 7 operating systems
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Tailored parts and labor service calls from traditional technical assistance through telephone, remote, and online support to dispatching DELL Onsite technicians
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Troubleshot email concerns and supported setting up customer e-mail accounts with various e-mail clients such as Outlook Express, Outlook, and Macmail
• I have Customer Service Support experience: supported valued clients with Motorola cellphones’ features and functions, prelogged, tracked phone repairs, and supported cellphone accessory replacements to ensure customer satisfaction
• I have experience as a Subject Matter Expert: Provided Call Center MOTOROLA Operations support to ensure quality service by assisting Customer Service Representatives
• I have experience as Communication Quality Assurance Analyst: Analyzed, identified, and resolved agents’ Communication AFIs through one-on-one monitoring and coaching sessions targeting competencies which includes Personality, Active Listening, Sensitivity, Call Control, Confidence,
English Proficiency and the like
• I have experience as an Interviewer: conducted live telephone based interviews / tackled any survey research for all data collection needs including:
- Customer behavior & attitude tracking
- Ad / concept testing
- Customer satisfaction & loyalty measurement
- Employee satisfaction
- New product development & positioning
- Package design & testing
- Market segmentation & positioning