E-mail support, Chat support,Customer Service, Sales or telemarketing

Overview

Looking for full-time work (8 hours/day)

at $1.72/hour ($327.27/month)

Information Technology Associate

Last Active

November 27th, 2012 (4955 days ago)

Member Since

November 19th, 2012

Profile Description

My 3 years experience as Senior Customer Service agent of Convergys has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times. As an agent, respond promptly to customer inquiries either via email or phone, handle and resolve customer complaints, process orders, forms, applications and requests organize workflow to meet customer time frames.
These are the key competencies that i believe i possessed:
interpersonal skills
communication skills - verbal and written
listening skills
problem analysis and problem-solving
attention to detail and accuracy
data collection and ordering
customer service orientation
adaptability
initiative
stress tolerance
I am familiar with different versions of Windows such a Windows XP, Windows Vista and Windows 7 as well as the Office applications such as Word, Excel, Powerpoint.
I've got extensive experience in Convergys as an agent and have the specific skills you are looking for. I'm a fast learner who adapts quickly to change and will hit the ground running. I'm dedicated and enthusiastic about helping your company meet its goals, and will provide top-quality results with minimal oversite. I'm an outstanding performer who takes pride in my work. You won't have any regrets when you hire me.