Systems & Network Engineer

Overview

Looking for full-time work (8 hours/day)

at $7.54/hour ($1,454.55/month)

Bachelors degree

Last Active

March 29th, 2022 (1548 days ago)

Member Since

November 17th, 2012

Profile Description

I have 8 years of progressive experience in the Technical Support and Network/System Administration field. My professional history includes positions such as System and Technical Support Engineer Level 3. Duties and Responsibilities as Level 3
- Guest Support (3rd contact: answer inbound calls, provide chat support, provide email support)            
- Perform B2B Helpdesk Support for Hotel Staff (3rd contact: answer inbound calls, provide chat support, provide email support)  
- Perform Equipment outage monitoring, reporting & troubleshooting  
- Complete assigned tasks in a timely manner          
- Provide Installer Helpdesk Support (3rd contact: escalations, incoming L3 inbound calls, email support)               
- Perform Heatmap/Site survey verification & approval 
- Coordinate logistics with customer and PM (when necessary) to schedule tech dispatches         
- Create RMA in the CP and coordinate logistics with the customer and HWF internal teams for the return of equipment                 - Analyze and provide resolutions to advanced troubleshooting issues escalated to L3  
- Subject Matter Expert on all related guest support issues! 
- Manage sensitive property and network outages to a timely resolution 
- Maintain Network Equipment and perform routine network maintenance of onsite equipment 
- Initiate Network Reviews and make recommendations on how to improve the guest experience at under-performing properties 
- Support & Instruct L1/L2 Agents as needed 
- Take calls escalated to a Supervisor