Medical VA| QA Analyst | Team Leadership

I worked as a Customer Service Representative in the healthcare industry for more than three years, helping members with billing questions, premium payments, eligibility checks, benefits verification, and claim issues. The role required active listening, empathy, and attention to detail to ensure customers received accurate information and timely resolutions. Through consistently providing excellent customer support, I maintained a 93% quality satisfaction rate and a 90% customer satisfaction score.

I’ve spent more than five years as a Medical Virtual Assistant, focusing on medical billing, accounts receivable, collections, denial management, and revenue cycle management for U.S. healthcare providers. I’ve worked closely with insurance companies and skilled nursing facilities to resolve claims quickly and help maximize reimbursements.

As my experience grew, I was promoted to Team Lead, where I supervised and trained billing specialists, monitored performance, and supported daily operations. Currently, I work as a Quality Assurance Specialist, auditing medical billing and collections processes to ensure accuracy, compliance, and adherence to quality standards.

I have more than four years of appointment-setting experience, where I worked closely with prospects through outbound calls, verified leads, qualified potential clients, and scheduled appointments for sales representatives. I also managed calendars and ensured appointments were properly coordinated. My strong communication and organizational skills helped me achieve a 97% performance rate and an 89% quality score in appointment setting.