-accepts complaints from business customers from a telecommunication industry
-finds a solution depending on the type of complaint customer has
-accepts supervisory calls from customers wanting to speak to someone higher
-exhaust all resources to get a complaint resolved within the day
-pacifies dissatisfied or angry customer
-active listener
-resolves billing issues for the customer ie. billing disputes, bill misalignment, and confusions on the bill
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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