Sales RepresentativeLead Generation

Overview

Looking for part-time work (4 hours/day)

at $9.09/hour ($800.00/month)

Bachelor of Science in Nursing

Last Active

November 14th, 2012 (4414 days ago)

Member Since

November 14th, 2012

Profile Description

Multi- Skilled Representative that handle Sales, Billing and Retention Calls for business
phone system.
With telephone customer service within high-volume call (handling an average of 85 –
100 calls a day.
Prevents customers in cancelling their service and assists them with billing issues.
Identifies prospective sales opportunities by effectively probing a client’s business
phone system needs
Serves as the primary contact for conflict resolution and general account issues
Responsible for most client communication regarding new VOIP product launches
Creates strategic account plan for existing customers to project and define growth
strategy
Relays effective promotions and appeasements to win businesses or scale up profits on
existing customer accounts
Conducts plan assessment to strengthen value proposition
Resolved any customer complaints or concerns by identifying core issues and providing
efficient solutions
Escalated administrative reports to appropriate departments if needed
Provided telephone customer service / support with up-selling of solid products and
services.
Attended to general, technical and financial inquiries
Facilitated device troubleshooting if necessary
Introduced company products and services to prospective callers/clients
Managed upsells and bookings to qualified leads
Sustained quality guidelines and KPI standards