I'm looking for a part time job that I can do at home during my spare time or dur

Overview

Looking for part-time work (4 hours/day)

at $5.73/hour ($545.45/month)

college graduate

Last Active

November 13th, 2012 (4968 days ago)

Member Since

November 13th, 2012

Profile Description

-I'm a medical technologist by profession was able to practice for 1 year as an intern (2004-2005); 4 months externship (April 2006-Aug 2006) then about 1.5 months employed (Aug 2006 - Sept 2006) as a medical technologist with Healthway Medical
>skills: medical technologist
-I switched careers become part of the BPO Industry, with Etelecare Global Solutions from Oct 2006 as Technical Support Representative to
Oct 2007
>skills: troubleshooting software, assist with general information on how to use Quickbooks
-I also worked for NCO as L2 Tech Support from Oct 2007 to Jan 2008
>skills: advance support for MSN dial connection, email and MSN browser
-I went back to Etelecare Global Solutions (now Stream Global Services) from Jan. 2008 as Customer Service Representative until Jan. 2010
>skills: customer service support for Sprint (up to 2009) and AT&T warranty (up to 2010
-Acquire Asia Pacific gave me a chance last Jan. 2010 to become part of their US Campaign Ringcentral as Technical Support Representative. After 5 months I got promoted to Real Time Analyst up to present.
>skills as CS/TS: Troubleshoot for VOIP service RingCentral, billing, IP phone troubleshoot and set-up
>skills as Real Time Analyst: reports generation with the following tools: MS Excel, Five9, InContact, InContact Intouch, InContact Call Detail; Queue Monitoring; Flagging agent outliers (over breaks, long calls, etc)and reporting these agents to their direct supervisor; Monitoring suspicious auxes, weekly seat planning/capacity planning