I bring over 10 years of comprehensive experience in sales, specializing in Inbound, Outbound, and Online order processing for one of Australia's largest telecommunications companies. My role covered the full end-to-end customer journey—from online order placement to service activation—ensuring seamless coordination with courier services, customer support, and technical teams to deliver an exceptional customer experience. I also managed escalations, quickly resolving issues to maintain high customer satisfaction.
In addition, I have 4 years of experience as an HR Business Partner – Employee Services Officer, where I was responsible for managing administrative hearings, payroll processing, position management, salary calculations, and responding to general HR inquiries.
Most recently, I’ve spent the last 3 years as an Account Manager, collaborating closely with managers and freelancers to meet client needs. I ensure account accuracy, resolve disputes promptly, and handle concerns effectively to drive client engagement and support long-term relationships.
Experience: 5 - 10 years
Experience: 5 - 10 years
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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