I used tools for call monitoring such as Ringcentral, ViciDial, Five9. For my reporting I'm using Excel and Power BI. I was able to use ConnectWise CRM and SAP CRM.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.