Customer Support (14 years experience)

Overview

Looking for full-time work (8 hours/day)

at $4.95/hour ($960.00/month)

Bachelors degree

Last Active

July 15th, 2026 (8 days ago)

Member Since

April 10th, 2020

Profile Description

Customer Support Specialist | E-commerce VA | 14 Years Experience
I am a dedicated Customer Support Specialist with 14 years of experience supporting customers in telecommunications and e-commerce industries. I specialize in delivering excellent customer experiences through clear communication, efficient problem-solving, and strong attention to detail.
I have extensive experience handling email, chat, phone, and social media support, resolving order and product issues, processing refunds and returns, managing subscriptions, and coordinating with warehouses, suppliers, and couriers. I’m highly familiar with e-commerce tools such as Gorgias, Shopify, Skio, and Cin7, and I’m comfortable working in fast-paced, high-volume environments.
My background also includes technical support, insurance claims processing, FedEx claims filing, delivery tracking, and report generation to help identify customer trends and improve operations. Additionally, I’ve worked as an appointment setter, qualifying leads, and scheduling meetings for sales teams.
I’m reliable, organized, and proactive, with a strong focus on customer satisfaction and long-term client support. I take pride in being a dependable virtual assistant who can work independently while communicating clearly with teams and customers.
Key Skills:
Customer Support (Email, Chat, Phone, Social Media)
E-commerce Support & Order Management
Refunds, Returns & Subscription Management
Technical & Telecom Support
Insurance & FedEx Claims Processing
CRM & Ticketing Systems
Appointment Setting & Lead Qualification
Reporting, Documentation & Data Tracking
I’m currently looking for long-term remote opportunities where I can contribute my experience, professionalism, and strong work ethic to help your business grow.