Account Manager, Executive Assistant, Customer Success Manager, IT specialist

Overview

Looking for part-time work (4 hours/day)

at $6.64/hour ($640.00/month)

College - B.S in Information Technology

Last Active

February 26th, 2026 (118 days ago)

Member Since

November 1st, 2012

Profile Description

ACCOUNT MANAGER / CUSTOMER SUCCESS MANAGER
4 Years of Experience

• Managed and nurtured client relationships to ensure long-term retention and satisfaction
• Served as the primary point of contact for client communications and escalations
• Conducted regular check-ins and business reviews to assess client needs and performance
• Identified upsell and cross-sell opportunities to drive account growth
• Collaborated with internal teams (HR, Finance, Operations) to ensure seamless service delivery
• Monitored KPIs and client performance metrics to ensure success outcomes
• Proactively resolved issues and implemented process improvements
• Onboarded new clients and guided them through implementation processes
• Provided strategic recommendations aligned with client goals
• Maintained accurate CRM records and reporting documentation

EXECUTIVE VIRTUAL ASSISTANT:
13 years experience as an Executive Virtual Assistant, Social Media Manager, Admin Support, and Customer Service Support. Good knowledge of CRMs and other online platforms.

• Administrative support
• Project Management
• Social Media Management
• LinkedIn Management
• Customer relationship management
• Customer support
• Email marketing
• Research
• Data Entry

TECHNICAL CONSULTANT (DELL Certified):

Acquired 7 yrs experience with a strong background in computer hardware, software, and networking.
My skills are but not limited to:

• Internet Security (Virus and Spyware removal)
• MS Windows XP, Vista, Windows 7 & 8 installations, operation, and troubleshooting
• Microsoft Office Installation, troubleshooting, and basic operation
• Good understanding of TCP/IP based networks
• Internet & E-mail Client Configuration (MS Outlook, Outlook Express, Windows Live,Thunderbird)
• Deployment of Antivirus Software and troubleshooting
• Installing and Administering Exchange 2003 Server
• Basic troubleshooting of Microsoft Windows Server operating system related issues
• Knowledge in virtual networking (Citrix, VMware)
• Hardware Installation and troubleshooting
• Data Transfer & Backup
• Tablet PC and Smartphone Set-up & Synchronization
• Basic knowledge in Adobe Photoshop

GENERAL SKILLS:

My blend of problem-solving abilities, excellent communication skills, and direct experience in virtual assistance /advanced technical support make me confident that I will excel in working for you. Furthermore, my hard-working mentality and ambition show that I will never give up. I promise you my best every day.