My most recent undertaking is with Sutherland Global Services Philippines (Call Centre), a leading Business Process Outsourcing (BPO) company with general headquarters based in Rochester, New York ,USA, providing world-class customer care expertise in outsourced solutions, consulting and professional services, customer management, human resource services and learning, and business software support in the industries of communications, financial services, technology and consumer products.
As a Senior Team Manager in a Customer Service Account, I’ve coached and gave constructive feedback to prepare and develop people especially new agents. I am also responsible in monitoring the efficiency, effectiveness, quality, attendance and professionalism rendered by each individual.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
SEE MORE REAL RESULTS“We'll definitely continue to hire people using Onlinejobs because it has taken our agency to the next level”
- Marc Diez
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.