Customer Service Representative

1. DIRECTV Customer Support Provided customer support for DIRECTV subscribers by assisting with billing concerns, account management, service activation, technical troubleshooting, package upgrades, and appointment scheduling. Handled inbound and outbound calls while resolving issues related to satellite signal interruptions, equipment setup, pay-per-view purchases, and service disconnections. Maintained high customer satisfaction by delivering clear communication, empathy, and timely resolution of customer concerns while accurately documenting interactions in the CRM system. 2. Select Home Warranty Customer Support Delivered customer service assistance to homeowners regarding home warranty plans, claim processing, coverage verification, and contractor dispatch coordination. Assisted customers in filing claims for appliance and home system repairs, explained policy terms and coverage limitations, and followed up on pending repair requests to ensure customer satisfaction. Managed escalations professionally, updated customer records, and coordinated with service providers to help resolve issues efficiently while maintaining positive customer relationships. 3. eBay Customer Support (Buyer and Seller Assistance) Provided comprehensive customer support for both buyers and sellers on eBay by handling account concerns, order disputes, refunds, returns, payment issues, and policy inquiries. Assisted buyers with tracking orders, reporting item issues, and processing refund requests, while helping sellers manage listings, resolve negative feedback, handle transaction disputes, and understand platform policies. Maintained accurate case documentation, utilized conflict resolution skills to de-escalate difficult situations, and ensured compliance with marketplace guidelines to support a positive user experience. 4. UnitedHealthCare Customer Support Assisted members with healthcare-related inquiries including insurance benefits, eligibility verification, claims status, prior authorizations, provider information, and billing concerns. Guided customers in understanding their health plans, coverage details, copayments, and prescription benefits while maintaining compliance with HIPAA regulations and data privacy standards. Coordinated with healthcare providers and internal departments to resolve member concerns efficiently and documented all interactions accurately within the system to ensure quality customer service. 5. ProScan partners Medical Record Retriever Worked as a Medical Record Retriever responsible for requesting, collecting, verifying, and organizing patient medical records from healthcare providers, clinics, and hospitals for insurance and legal purposes. Communicated professionally with medical offices to follow up on record requests, verify HIPAA-compliant authorization forms, and ensure timely retrieval of documents. Managed high-volume data entry tasks, updated tracking systems, maintained accurate documentation, and ensured confidentiality and compliance with healthcare privacy regulations while meeting productivity and turnaround time goals.