Collections Specialist | Customer Service Professional | Financial Services & Cl

Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

Bachelor's degree

Last Active

July 3rd, 2026 (yesterday)

Member Since

March 30th, 2020

Profile Description

I am a customer-focused professional with more than 8 years of experience in the BPO, financial services, insurance, collections, and customer support industries. Throughout my career, I have successfully handled customer service, collections, claims processing, account management, and financial advisory roles, consistently delivering exceptional service while maintaining high levels of professionalism and compliance.

My experience includes managing consumer and business accounts, negotiating payment arrangements, processing insurance claims, supporting investment platform clients, resolving complex customer concerns, and assisting customers through phone, email, and back-office operations. I have worked with various CRM systems and industry tools, including Citrix, Freshdesk, Avaya, Atticus, Titan, Persona, Gsuite, and Microsoft Office applications.

I am known for my strong communication skills, problem-solving abilities, adaptability, and commitment to achieving both customer satisfaction and business objectives. Whether handling high-volume collections, supporting financial services clients, or resolving customer concerns, I strive to create positive customer experiences while driving operational excellence.

Core Competencies:
• Collections & Account Resolution
• Customer Service & Customer Experience (CX)
• Financial Services & Account Management
• Claims Processing & Insurance Support
• Email, Phone & Back-Office Support
• B2B & B2C Customer Engagement
• CRM & Ticketing Systems
• Documentation & Compliance
• Problem Solving & Conflict Resolution
• Client Relationship Management

I am always open to connecting with professionals, recruiters, and organizations seeking dedicated, results-driven individuals who are passionate about customer success and continuous growth.