I work for an eCommerce company as a technical support
My duties as a technical support are as follows:
- Answer/provide solution to customer query - Replicate bugs reported by the customer - Testing the software if there are new releases - Do a secure remote connection using TeamViewer/ AnyDesk - Log issue in JIRA and test fixes reported in JIRA
Platform used: Kayako, Deskpro and Freshdesk
Shopify:
- Check the order number from Shopify store and provide tracking number to the customer
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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