Administrative Assistant, Customer Service Officer and Freelance Writer

Overview

Looking for full-time work (8 hours/day)

at $2.34/hour ($454.55/month)

College Graduate

Last Active

March 1st, 2013 (4843 days ago)

Member Since

October 9th, 2012

Profile Description

Smart Communications
Balanga Bataan, Philippines 2100
• Worked as a Customer Care Officer from August 16 to March 17 2006. With 21 days of basic operations training.
• Provides Customer Service Assistance for Smart Communications’ Prepaid and Postpaid Mobile Accounts.
• Process requests and complaints on various Smart Products and Services including Smart Money which is the first and most innovative card linked to
a wireless phone with the combined strength of SMART’s mobile services and MasterCard’s wide merchant acceptance network and Smart E-Load which is the world’s first electronic pre-paid load that lets you text and even call for as low as 30 pesos.
• Handles different Smart Money and Smart Load Retailer and Dealer Concerns such as Account Reconciliation, Blocking/Unblocking of Lost SIM Card and Request on Statement of Accounts and Reversal on various loading error transactions.
Paradise Family Health Center
National City, California
• Volunteer
• July 2006
• Performs basic tasks such as filing and retrieving documents and transporting medical records.
• Provides administrative backup.
• Acts upon call outs for the patients prior to their schedules and other activities which don’t require direct contact with patients.
Korean Airlines
Salcedo Village, Makati City
• Reservations Officer from February 14, 2007 until June 14, 2007.
• Handles passengers’ flight accounts and performs tasks such as booking and rebooking flights; makes advance requests for customers’ needs.
• Check irregularities and discrepancies on passengers’ records to ensure their convenience in our flights.
• Can assists passengers’ with Skypass which is the frequent flier reward of Korean Air.
• Manages complaints of passengers’ who encountered problems with their flight and flight schedule.
• Able to understand ticketed documents.
• Helps local agents with their queries and requests for their passenger accounts with Korean Air.
Smart Communications
Balanga Bataan, Philippines 2100
• Worked as a Customer Care Officer from October 11 to December 31, 2007.
Of Velvets and Laces Boutique
Balanga Public Market, Philippines 2100
• Managed overall store operations from February 2008 to April 2011.
• Carried and offered gowns for wedding and other formal events.
• Accepts gown orders for all occasions.
• Retailer of wedding and special occasion accessories.
FaV Boutique and Hotel
Market Site San Jose Balanga, Bataan 2100
• Worked as Hotel Manager from July 21, 2011 August 3, 2012.
• Manages hotel and staff.
• Plans and organize accommodation and other hotel services.
• Promotes and markets the business.
• Manages budget, controls expenditure and maintains financial records.
• Plans work schedule, trains and monitors staff.
• Meets and greets customers and deals with complaints and comments.
• Supervises maintenance and supplies.
I'm looking for a stable job in a company wherein i can achieve career growth. I am driven to excel and determined to do my tasks. I'm an effective group participant and capable of leading and i can work under pressure and in long hours. I'm Fluent and an effective communicator in English and Filipino.