Summary:
• Over 5 years of experience in freelance and professional training for Soft Skills, Communication, Organizational Behavior, Customer Service Skills, Finishing Course for Call Center Agent Training, Sales Training, and Recruitment.
• Have handled different task within the company (Marketing, Training, Management, Human Resource, Admin tasks, and Public Relations).
• Has a brief experience in business consultations, business development and account acquisitions. Key person in the business expansion.
• Has a very good interpersonal skill which was acquired from my religious life in the seminary and has been developed through the years of experience in dealing with people, small and medium businesses, and organizations.
Worked as a Training Manager and Business Development Consultant
As a Business Development Consultant - Develops business plan for the company and in-charge of Campaign Development. Consults and acquire new innovations in training and other job opportunities for the Trainees of the company. Organizing online and outsourcing projects and making sure that the required production of the BPO arm of the company is being met.
As a Training Manager - Conducts and supervises training and development programs for employees and students. Plan, organize, and direct a wide range of training activities. Conducts orientation sessions and arrange on-the-job training for new graduates. Ensures that the modules being used by the trainers are updated.
Training Modules Created, Developed and Delivered:
• Interpersonal Effectiveness
• Effective Communication Skills
• Effective Training Skills (Train the Trainer)
• Leadership over Management
• Leadership Skills
• Call Center Agent Training
• Positive Attitude in the workplace
• Organizational Behavioral training
• Trust and Confidence building
• Personality Development
• Sales Techniques and Processes
• Customer Service Skills
• American Culture
• Interview and Application Drills
The topics mentioned above have their own scope within the module. From understanding the topic to the explanation of the core details in a form of questions, activities, or short quizzes. The efficiency of the modules depends on how I present it varying from one audience to another. Each module is being broadened on the individual and being extended to his personality and values, and penetrating his attitude towards school, work, professional and social environment.
The Modules are not restricted within the professional level of approach. Reason is because every person plays different roles within the environment where he belongs—family, society, profession, and community. Each role would involve his mental, physical, and emotional approach and maturity.
Key Skills and Attributes:
• Commercial awareness and a broad understanding of business issues
• Confidence and strength of character
• Interpersonal and communications skills
• Good presentation skills
• Problem solving ability and solutions provider
• Numerical and analytical skills
• Skilled at prioritorising tasks
• Creative and innovative
• Ability to work as part of a team and on your own initiative
• Diplomacy and a capacity to cope well under pressure
• Flexibility
• Leadership skills
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