Alfa

I was BPO Senior Officer with over 13 years of solid and accumulated experience.

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Overview

Looking for full-time work (8 hours/day)

at $4.69/hour ($909.09/month)

Bachelor's Degree - Bachelor in Science in Business Computer Applications

Last Active

October 25th, 2017 (3147 days ago)

Member Since

May 21st, 2010

Profile Description

I have strong attention to detail, I have a passion for success and goal oriented attitude that would push me to accomplish my set tasks.

I have great interpersonal skills and excel in dealing with clients.

I am highly motivated individual, takes responsibility of the task and delivers, easily adapts to change, great self-learner who can work with minimum supervision, proficient in using a computer for various tasks and has the capability to effectively prioritize tasks and meet deadlines.

I’ve always considered myself to have a very strong work ethic. I am committed to doing whatever it takes to meet deadlines

I lead all training delivery initiatives and learning sessions. I managed the training teams’ performance, and development.

I was accountable for the implementation and supervision of the Quality Management System and all Quality Processes that are established by the client.

I created training modules to provide the skill-set needed for middle management to perform effectively with their day to day task.

Conducted quality evaluation, coaches to agent and program wide identified coaching opportunities, rolls-out quality updates as well as owns and facilitates the calibration sessions with the internal and external partners.

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Basic Information

Age: 46

Gender: Female

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Tests Taken: IQ
Score: 101: DISC
Dominance: 32
Influence: 29
Steadiness: 14
Compliance: 25: English
C1(Advanced)