Overview
Looking for full-time work (8 hours/day)
at $2.86/hour ($545.45/month)
BS Information Technology
Last Active
May 21st, 2010 (5867 days ago)
Member Since
May 21st, 2010
Profile Description
•
was responsible for assisting U.S. based customers with computer hardware, software, and networking issues over the phone and/or thru remote access( Citrix ) including ordering parts replacements and dispatching on-site technicians after complete diagnosis of an issue
•
was responsible for assisting customers with issues that are beyond the warranty coverage such as 3rd party programs and malicious software infections after soliciting a sale of the service fee
•
proficiency in NICE call auditing software, PeopleSoft customer relationship database, Siebel database(Oracle)
•
proficiency in Avaya call management, Remedy incident ticketing, Team Viewer remote connection, VM Ware Workstation, and Kronos timekeeping
• I have successfully supervised a group in an effort to manage the database of technical cases into resolution
With a BS degree in Information Technology and more than three years of technical experience, I have exceptional understanding of complex hardware and software function and application.
Top Skills
Other Skills
Basic Information
- Age
- 26
- Gender
- Male
- Website
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- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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