Shermaine

Virtual Assistant, Customer Service, and Video Editor

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Overview

Looking for full-time work (9 hours/day)

at $8.00/hour ($1,584.00/month)

Associates degree

Last Active

March 19th, 2024 (10 days ago)

Member Since

March 12th, 2020

Profile Description

Hi, I’m Upgrade to see actual info, and if you want an average, run-of-the-mill, customer service drone or mindless personal assistant, then you might as well stop reading.
Still with me? Then you are looking for someone who stands out from the crowd and is driven to deliver a superior customer service experience to your customers, or you are looking to have that ace-up-you-sleeve personal assistant whose goal in life is to make you look good. And that means you are looking for me.
I have worked on a wide variety of assignments, gaining experience and straightening expertise as a customer service representative and even handling a page of my own account. Those experiences have included not only your average angry customer handling but also solving first-level technical support issues. And while you are free to impose metrics on the work that I do, rest assured that the metrics and goals I set for myself will likely be higher. There is a good chance that I will want to take on more responsibility with you, and you will see that through me, finding new opportunities and continuing to add value to our working relationship together.
There is really no task that I cannot find a way to complete. I have a proven record of:
•Troubleshooting
- Troubleshooting devices that are using the Microsoft Operating system.
- Identify if the issue comes from its hardware or software and let me fix it for you.
- Android & IOS basic to advance troubleshooting.
•Microsoft Office
- Word: I can deal with sophistication, such as fonts, margins, and other stuff. I’ll bring
light to that document!
- PowerPoint: Presentation making and editing.
- Excel: I can work with its formulas.
- Zendesk, Shopify, Canva, Filmora 
•Typing Jobs
- 10,000 words per day? No problem at all.
•Problem Solving
- I am capable of analyzing and identifying great answers using other resources such as Google and other knowledge base resources.
•Researching.
•Setting Appointments.
- Tracking down people and getting past gatekeepers.
•Keeping you informed and up to date
- I can work with a variety of communication applications and there will be no problem when it comes to those Upgrade to see actual infol me what you use and I will transition myself. Your wish is my command.
•Organizing Calendars.
- I can work best with Google and Outlook just give me the instructions and the details that I need and I’ll show you how my magic works. But you use other applications for this? No worries, I am a fast learner, thanks to google. Give me the details and we’ll be using that!
•And much, much more…
You know what else? My written and verbal communication skills have always helped me excel. You do not need to worry about how your customers and co-workers, vendors, or family would think when I am working with you. I can use my own style, or I can take on whatever tone you need me to take on.
You know what? You can keep looking for that perfect candidate, or you can just pull the trigger and interview me now. I am positive you will not be disappointed.

Top Skills

Real Estate » Appointment Setting

Office and Administration » Data Entry

Office and Administration » Email Management

Other Skills

E-Commerce » Inventory Management » Quality Control

Office and Administration » Travel Planning

Office and Administration » Personal Assistant

Human Resources

Office and Administration » Transcription

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Pasay City
Tests Taken
IQ
Score:  125
DISC
Dominance: 35%
Influence: 32%
Steadiness: 27$
Compliance: 7%
English
C1(Advanced)
Uploaded ID
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