Hi! I'm Paula, a reliable Virtual Medical Receptionist and Virtual Administrative Assistant with experience in customer service, appointment setting, and healthcare support.
(previously as a Primary care Scheduling Coordinator.)
Resume link:
I am still accepting part-time and full-time job offers as a dependable virtual assistant. I have strengthened my time management, adaptability, and attention to detail. I work well with minimal supervision, communicate clearly, and take initiative to get things done efficiently.
What I can help you with:
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Inbound & outbound calls
Appointment setting & calendar management
Patient/client records management
Payment processing & document handling
Data entry & lead research
Scheduling meetings & coordinating tasks
Lead Generation
Calling insurance companies to verify
I also have basic experience with real estate transaction coordination, including:
Assisting with contract-to-close tasks
Tracking deadlines and required documents
Coordinating with agents, buyers, and sellers
Managing files and transaction checklists
I can support additional ad-hoc tasks such as basic video editing, social media management, creating Google Forms, and general admin support.
Tools I use:
Google Workspace, Microsoft Office, Medent, eClinicalWorks, Trello,
I'm proactive, eager to learn, and committed to supporting your business as if it were my own. Let me handle the admin work so you can focus on growth.
Experience: 1 - 2 years
As a Virtual Veterinary Receptionist, I provided remote front-desk support for veterinary clinics, ensuring seamless communication between pet owners and veterinary staff. My responsibilities included managing appointment scheduling, conducting intake calls, verifying client and pet information, and relaying messages to veterinarians and technicians. I handled a high volume of calls and messages with empathy and professionalism, often assisting pet owners during stressful or emergency situations. I was also responsible for maintaining accurate electronic medical records (EMRs), processing payments, sending reminders for follow-ups and vaccinations, and answering general questions about services, medications, and aftercare.
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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