E-Commerce Virtual Assistant

Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

Bachelors degree

Last Active

December 1st, 2023 (10 days ago)

Member Since

March 4th, 2020

Profile Description

I am proficient in providing customer
service support for E-commerce Stores such as eBay Seller Hub, Amazon Seller
Central, WooCommerce, and Shopify and have worked for E-commerce company
for over 3 years as part of their Customer Service Specialist and Defects Team.
My main task is to ensure that all tickets and emails related to warranty
claims, disputes ex. PayPal and Stripe and return cases and third-party cases
are being handled, solved, and closed within the given deadline. I do also
handle phone calls, product and tracking inquiries, pre-selling support,
upselling, and order entry. Aside from this, I helped in managing Social Media
accounts mainly in inboxes and public comments. I was also in-charge in
creating and editing photos for content posting. I also provide excellent
daily, weekly and monthly reports for Sales, Inventory, and Keyword Ranking
monitoring using different software.