I have more than 8 years of experience in customer service. I have worked in one of the biggest call centers in the Philippines as a technical and customer service representative. Our client was one of the biggest internet service providers in the United States. My key role was to provide best service to the customers via phone, chat and email. In addition, I have resolved number of complaints and assisted the customers in their internet connection problem. I also did upselling of the company's other products and services. I also worked as a Virtual Assistant to a US-based Insurance broker. I made sure that all incoming calls received were logged in for callbacks. I arranged my client's day to day appointments. I also worked as a Phone Support to a software company. I received incoming calls and assisted customers with their software usage and did troubleshooting. I did demonstrations on how to navigate the software to potential customers. I also had experienced working in a data content factory as a proofreader and formatter.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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