Technical support representative

Overview

Looking for full-time work (8 hours/day)

at $6.64/hour ($1,280.00/month)

Bachelors degree

Last Active

June 24th, 2026 (today)

Member Since

February 26th, 2020

Profile Description

I am a results-driven Technical Support and Sales Professional with over 7 years of experience supporting customers, resolving complex technical issues, and driving business growth through consultative sales.

My background includes Tier 2 Technical Support, Customer Service, Fraud Investigation, and Digital Solutions Sales across global companies such as GoDaddy, Orangetheory Fitness, SiriusXM, and US Bank. I have extensive experience in technical troubleshooting, account management, CRM systems, customer support operations, and delivering solutions that improve customer satisfaction and business performance.

Currently, I specialize in helping customers identify the right digital solutions for their business needs while providing exceptional customer service and technical support. I am skilled at understanding customer requirements, recommending appropriate solutions, and building long-term client relationships.

My expertise includes:

• Technical Support (Tier 1 & Tier 2)
• Customer Service & Account Management
• Inbound Sales & Lead Qualification
• CRM Management (Salesforce, GoDaddy CRM)
• Microsoft 365 Administration
• Incident Management & Documentation
• Fraud Investigation & Data Analysis
• Cisco Meraki & Network Troubleshooting
• Zendesk, PagerDuty, AWS, and New Relic

I am known for my strong communication skills, problem-solving abilities, attention to detail, and commitment to delivering outstanding customer experiences. I am comfortable working independently, handling multiple priorities, and collaborating with international teams while maintaining high productivity in a remote work environment.

Whether you need a Technical Support Specialist, Customer Service Representative, Sales Development Representative, Account Manager, or Virtual Assistant, I am committed to delivering reliable support and helping your business succeed.