My experiences are with call centers.. Accounts that I have handled are with Telephone faults and Billing for a telecommunication company. I have also experienced handling newly trained agents in preparing for production. I also had experience with reporting (using excel) I create accumulated KPI's for all agents in an account. I also have interactions with clients and Managers.
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Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.