I have worked in the BPO industry for 7 years. I have taken customer service and sales inbound calls. I have done outbound calls to customers to schedule an appointment with them. I was promoted to quality assurance analyst after 3 years. I have listened to and rated calls based on the evaluation form and guidelines of the client for both product knowledge and communication skills. I also did up-training and refresher classes to agents. I have done sales verification. I became a risk and compliance officer and have done administrative work, such as creating MS PowerPoint presentations and MS Excel spreadsheets. I am knowledgeable in MS PowerPoint, MS Excel, MS Word, and Outlook. I have good English skills, both written and oral. I can type 50+ words per minute. I know how to use Skype. I can work with minimal supervision. I am a hard worker and a fast learner.
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.