Social Media Manager|Graphic Designer|General VA|Amazon VA

I worked as an Amazon Advertising Specialist for over two years, managing PPC campaigns for a variety of products on Amazon.com (USA). My responsibilities included conducting keyword research, setting up and optimizing Sponsored Ads campaigns, monitoring bids and budgets, and generating detailed performance reports. I regularly performed listing and inventory checks and worked closely with my team to ensure ad strategies aligned with sales goals. Using tools like Helium10 and Google Sheets, I successfully improved campaign performance and return on ad spend through data-driven decisions and continuous optimization.

I have eight years of experience in customer service, supporting both voice and non-voice accounts for international clients. I handled inbound calls for an Australian telecommunications account, assisting customers with billing concerns, account setup, and technical troubleshooting. For a U.S.-based account, I provided chat support, resolving issues related to payments, service upgrades, and account updates. I consistently delivered high-quality service with empathy and professionalism, achieving strong customer satisfaction scores while working flexible schedules, including night shifts.

I specialize in building strong and consistent brand identities through strategic social media management. My expertise includes creating brand kits and logos, developing engaging content, writing compelling captions, conducting hashtag research, and scheduling posts for optimal reach. I also monitor performance metrics to ensure every post aligns with the brand’s goals and drives audience engagement. With a keen eye for design and data-driven strategy, I help businesses establish a professional and impactful online presence.

I used Google services such as Google Calendar, Google Sheets, Google Docs, Gmail, and Google Meet.

I specialize in building strong and consistent brand identities through strategic social media management. My expertise includes creating brand kits and logos, developing engaging content, writing compelling captions, conducting hashtag research, and scheduling posts for optimal reach. I also monitor performance metrics to ensure every post aligns with the brand’s goals and drives audience engagement. With a keen eye for design and data-driven strategy, I help businesses establish a professional and impactful online presence.

I used project management tools such as Asana and Trello.